Return & Refund Policy for Senior Kart

We aim to provide you with the best shopping experience and high-quality healthcare products. However, if you're not satisfied with your purchase for any reason, we want to make the return and refund process as easy as possible. Here's everything you need to know:

1. Return Eligibility

To be eligible for a return, the following conditions need to be met:

  • Condition of the Product: The product must be in its original, unused, and undamaged condition.

  • Return Window: You must return the product within 3 days of receiving your order.

  • Packaging: Products should be returned with all the original packaging, tags, and accessories intact.

  • Health & Hygiene Products: For safety and regulatory reasons, health-related items like personal care products, medical instruments, or opened packages may not be eligible for return.

2. Non-Returnable Items

Some items cannot be returned. These include:

  • Opened or Used Health & Hygiene Products: This includes medical devices and personal care items.

  • Customized or Personalized Products: Any items that were specially made or customized for you.

  • Non-Returnable Products: If an item is clearly marked as “non-returnable” at the time of purchase, it cannot be returned.

3. How to Start a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [care@seniorkart.in] within 3 days of receiving your order.

  2. Provide Details: Give us your order number, the product you want to return, and the reason for the return.

  3. Return Instructions: Our team will assist you with the next steps and provide all the details you need to return the product.

4. Refund Process

Once we receive and inspect your return, we will notify you about the status of your refund:

  • Approval or Rejection: We’ll send you an email about whether your return is approved or not.

  • Refund: If approved, refund will be credited within 7 to 10 days.

  • Shipping Fees: Please note that shipping and handling fees are non-refundable. Additionally, you may need to cover the cost of return shipping, unless the return is due to a faulty or incorrect product.

5. Product Exchanges

If you’d like to exchange an item instead of returning it, the process is very similar to a return:

  • Contact Us: Let us know within 3 days of receiving your order.

  • If exchange provided, exchange product will be delivered witin 7 days

  • Product Availability: We’ll check if the item you want is available and guide you through the exchange process.

6. Damaged or Defective Items

If your product is damaged or defective, we want to make it right:

  • Contact Us Quickly: Please get in touch with us within 48 hours of receiving the product.

  • Send Photos: Send us photos and a description of the issue so we can assess the situation.

  • Resolution: We’ll arrange for a return and offer either a full refund or a replacement at no extra cost.

7. Order Cancellation Policy

You can cancel your order within 24 hours of placing it. After this window, the cancellation depends on the shipping status and may not be possible. If your order has already been processed or shipped, we may not be able to cancel it.

8. Shipping Charges

When returning or exchanging products, shipping charges may apply. However, if the return is due to a mistake on our part (e.g., receiving the wrong product or a defective item), we will cover the return shipping costs.

9. Need Help?

If you have any questions or need assistance with a return or refund, our customer service team is here to help. Don’t hesitate to reach out to us!